Terms & Conditions
Effective as of 25/06/18
Our Terms & Conditions outline how we (Experimental Perfume Club Ltd) use the information we collect through our website located at layers.experimentalperfumeclub.com and the terms and conditions to which you are agreeing to by using our site.
Product prices may change over time. Online payment is accepted : Visa, Mastercard, American Express and Paypal and taken in £, Euros and $. An automated receipt will be emailed to you following purchase, confirming your order. If items are temporarily unavailable, you will receive an e-mail from us and have the option to modify or cancel your order. In the case of an order cancellation we will provide you with a full refund as quickly as possible. If the issuer of your payment card refuses to pay or does not for authorise payment, we will not be liable for any delay or non-delivery of products.
The customer is responsible for paying shipping costs and returning any items (free of charge within the UK only). Once an order has been placed, the shipping option cannot be modified and our order will be sent to the delivery address provided. Shipping costs are non-refundable.
We currently ship to the UK, selected EU countries and US via Royal Mail, DPD, DHL or Fedex services, using tracked services. Please allow 3-5 working days to receive your order subject to weekends and bank holidays. Orders placed on Friday will be processed the following Monday. For shipping outside UK, please allow up to 10 working days to receive your parcel.
Any custom charges are due by the customer.
We cannot be held responsible for lost packages or delays once a package is in the postal system. If this occurs we will do our best to locate your package however we are unable to issue a refund or modify your order. Deliveries that cannot be delivered because of absent customers will be shipped again but at the customers expense.
Returns & Refunds
We hope that you’re happy with your order, however items received that are incorrect or damaged can be returned free of charge within 28 days of delivery. Simply email email@example.com with your order number and reason for return, along with supporting pictures where necessary, to obtain your returns label which can be printed at home.
Any 50ml fragrance orders received with a matching sample can be returned free of charge if the sample does not suit you, by completing the included returns form and attaching the provided returns label.
Please note that as our bottles are refillable, we do not take responsibility for misuse if the spray is not fastened securely and subsequently leaks.
Please follow the 4 steps below to return your order (for orders within the UK):
Step 1: Complete all fields on the returns form provided with your order.
Step 2: Ensure that the completed returns form is included inside your returned package and that the unused goods (sealing sticker must not be broken) are wrapped securely in the same outer packaging in which you received them. Return your unused item/s to: Experimental Perfume Club, 1 Westgate Street, London, E8 3RL.
Step 3: Attach the returns label provided to the outside of the original box, or if a label is not included please contact us on firstname.lastname@example.org
Step 4: Drop off your parcel at any DPD Pickup Shop. Find your nearest by visiting: www.dpdlocal.co.uk/apps/shopfinder and keep hold of your proof of returns receipt.
Items must be returned in their original outside packing due to perfume shipping regulations. Any items not returned in this manner may be destroyed through postal checks and therefore are non-refundable.
The return parcel may take up to 3-5 days to be delivered to us. All returned goods will be examined and for reasons of hygiene reasons we are unable to offer refunds on any opened or used goods. We will process your return within 14 days and will notify you by email once your refund has been processed to your original payment method. During busy periods, please allow a maximum of 30 working days for your refund.
Items not accepted for returns: Discovery Sets. 8ml travel sizes.
Good practise of use
Our fragrances should be used only for their sole purpose, as a perfume to be worn on the skin. We do not advise mixing our Layers fragrances with other fragrances not in the Layers collection. All our perfumes contain alcohol and are flammable products, meaning they should be kept away from fire and flames.
You may reuse your blending bottle in the future but never mix anything else other than our fragrances, and only use pharmacy alcohol to rinse the glass. Never use the pipette for anything else other than for EPC blending. Rinsing the pipette is not recommended, just wipe the outer glass with a clean tissue before each use. Always ensure the bottle screw tops are fastened tightly to avoid leakage. Slender bottles can lose balance and can get knocked over easily, so make sure you don’t make any clumsy gestures when blending.
If your bottles get knocked over during blending, we will not be able to replace your fragrance.
We recommend you download and print the ingredient list for your bespoke fragrance compositions via the Print Label page on our site.
All of the possible combinations of Layers have been approved by a competent laboratory. If you develop any illness or injury due to misuse, we will not be held responsible.
You must be 18 years old in order to make a purchase on our website.
If you purchase our products or services, we request certain personally identifiable information from you at checkout. This includes contact information such as your name, email address, phone number, and shipping address, as well as financial information such as a credit card details. We use the information that we collect for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you.
If you would like to change/remove your personally identifiable information, or if you no longer wish to receive material from us please contact us at email@example.com. Alternatively, if you receive material from us by email you can always “opt out” or “unsubscribe” so we know you no longer wish to hear from us.
Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. Experimental Perfume Club Ltd may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website. Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. We endeavour to do our best to protect your data, however, transmission of information over the internet is not completely secure and is done at your own risk.
If you have any questions related to an order or our products, the best way to reach us is at firstname.lastname@example.org stating your order number where appropriate. Alternatively if you’d wish to talk to a member of our team you can do so by calling 02030951788
All rights, including copyright and trademarks, in this site are owned by or licensed to Experimental Perfume Club Ltd. Any use of this site or its contents, other than for your own personal use, are prohibited. You may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property for any purpose.
The products provided to you are for personal use only and are not for resale. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be provided to you that we believe may result in the violation of our Terms and Conditions.
The packaging of the products may vary in person from that shown on the site. Every effort is made to display the correct colour of the products that appear on the site. However, the colours you see will depend on your device, and therefore we cannot guarantee the colours displayed will accurately reflect the colour of products on delivery.
We do our best to ensure that our site is free from viruses, however, we cannot guarantee that your use of this site will not cause damage to your device. We will not be liable for any data loss or device damage which may arise as a result of using our site.
The provisions of these terms and conditions relate to the use of this site only and do not affect the statutory rights of consumers. We do not accept liability for personal injury arising from misuse of our products.
Experimental Perfume Club Ltd, registered office: 1 Westgate Street, London E8 3RL, company registered in England and Wales: 10305110