Last Order Date For Christmas Deliveries : 20th December by 12pm

Frequently Asked Questions

We hope you’ll find here the answers to your questions, and if not, we’ll be more than happy to help you on layers@experimentalperfumeclub.com.

Orders

Please allow 3 – 5 working days subject to weekends and bank holidays. Where possible we will process and dispatch orders on the same day.

If you have not received your item within the time frame specified above, please get in touch via email at layers@experimenalperfumeclub.com.

For any other questions about orders, please refer to our Terms & Conditions.

We ship in the UK and in mainland Europe only.

Returns

Yes, all orders come with a luxury 2ml sample spray (excluding discovery sets). All 50ml fragrances will arrive with a matching sample so you can try the fragrance before committing to using your full size bottle. All other products come with a randomly selected sample.

Yes, provided the full size item is unopened and unused. Simply complete the returns form in your package, along with your items in its original packaging and return using the label provided.

Return your items to your nearest DPD local pick-up point. Find yours by clicking here.

It can take 2-3 working days for us to receive your items once the items have been dropped to your local DPD pick-up point. Once received the items will be examined and if acceptable a refund will be processed within 14 days. You will receive a notification to inform you of our decision and refund status.

How to get in touch

For information about general enquiries, please email LAYERS@EXPERIMENTALPERFUMECLUB.COM.

You can also call us at the EPC Lab on +44 (0)2030951788. Alternatively write to us at Experimental Perfume Club, 4 Netil Lane, London, E8 3RL.

Our full contact details. 

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