Frequently Asked Questions
We hope you’ll find here the answers to your questions, and if not, we’ll be more than happy to help you on firstname.lastname@example.org.
Please allow 3 – 5 working days subject to weekends and bank holidays. Where possible we will process and dispatch orders on the same day.
We ship in the UK and in mainland Europe only.
Yes, all orders come with a luxury 2ml sample spray (excluding discovery sets). All 50ml fragrances will arrive with a matching sample so you can try the fragrance before committing to using your full size bottle. All other products come with a randomly selected sample.
Yes, provided the full size item is unopened and unused. Simply complete the returns form in your package, along with your items in its original packaging and return using the label provided.
It can take 2-3 working days for us to receive your items once the items have been dropped to your local DPD pick-up point. Once received the items will be examined and if acceptable a refund will be processed within 14 days. You will receive a notification to inform you of our decision and refund status.